Regional Service Manager (m/f/d)

We are a successful mid-sized company with a strong international presence. As a technology leader, we are at the forefront of the development, manufacture and distribution of state-of-the-art vending machines and reverse vending systems. Our extensive service offering further complements our comprehensive portfolio.

• Lead, coach and develop a team of Field Service Engineers
• Manage day-to-day service operations, including reactive and planned maintenance activities
• Ensure service level agreements (SLAs) and customer performance targets are consistently achieved
• Promote and maintain a strong health and safety culture across all field operations
• Support recruitment, onboarding and training as the team continues to grow
• Use data and key performance indicators (KPIs) to monitor performance and drive continuous improvement
• Act as a key point of contact for customers and internal stakeholders
• Support the roll-out of new sites and the expansion of the reverse vending machine (RVM) network

• Proven experience managing field-based engineering or service teams
• Strong operational and people leadership skills
• A hands-on, solutions-focused approach with the ability to work effectively in a fast-paced environment
• Experience working in fast-growing or change-driven organisations is highly desirable
• A technical or engineering background (electrical, mechanical, automation or similar) is preferred
• A confident communicator, comfortable engaging with engineers, customers and senior stakeholders
• A full UK driving licence and willingness to travel within the region and across the UK
• Proficiency in Microsoft Office applications
• Experience in analysing, interpreting and reporting on performance data

• Opportunities for personal and professional development, along with exciting and varied responsibilities
• A secure position with long-term prospects in a modern working environment
• In addition to a competitive salary package, we offer excellent working conditions and employee benefits
• As a family-owned company, we believe it is important to support a healthy balance between your professional and personal goals

Wer unsere Automaten kennt, weiß, wie viel Leidenschaft für Technik, Design und Funktionalität in unserer Arbeit steckt. Mit höchsten Ansprüchen an Qualität, Zuverlässigkeit und Kundenorientierung  bieten wir  individuelle Lösungen, umfassende Serviceleistungen und kompetente Beratung – seit über 130 Jahren. Wir sind immer auf der Suche nach erfahrenen Köpfen, Experten auf ihrem Gebiet, innovativen Quereinsteigern, Querdenkern und Ideengebern. Lassen Sie sich von uns als Arbeitgeber inspirieren, verstärken Sie unser Team und lassen Sie uns gemeinsam Zukunft gestalten.